Frequently Asked
Questions

Michael Zoupa is the founder of Heart Connect Counselling. He holds a Bachelor's degree in Psychology, a Master's in Counselling, and is certified in Life Coaching, Adult Education, and QiGong instruction. Michael brings a wealth of experience to his role in guiding clients towards better mental health and personal growth.

Yes, we offer both in-person and online services for psychotherapy and our courses. This flexibility allows us to accommodate your schedule and preferences while providing the same high-quality support and guidance.

Michael's Availability Monday: 9:00 AM – 11:00 AM 1:00 PM – 6:00 PM Thursday: 9:00 AM – 11:00 AM 1:00 PM – 6:00 PM If you’d like to schedule a therapy session outside these hours, please don’t hesitate to contact us at heartconnectcounselling@gmail.com Emmal's Availability: Monday: 9:30 AM – 2:00 PM Tuesday: 9:30 AM – 2:00 PM Thursday: 9:30 AM – 2:00 PM Friday: 9:30 AM – 2:00 PM

You can submit a contact form through our website, and someone will be in touch with you Or email us at heartconnectcounselling@gmail.com

We understand that cancellations may be unavoidable; however, we kindly request at least 48 hours' notice. This allows us to offer your appointment to someone on our often lengthy waiting list. You will receive a reminder 48 hours in advance to provide sufficient time for rescheduling. Please note that cancellations for test packages will incur a 10% administrative fee.

• Ongoing Sessions: Each session runs for just under 50 minutes. • Initial Intake Phone Call: The initial intake call lasts approximately 30 minutes.

The length and approach of therapy vary for each individual and depend on factors such as: • The complexity of the issues presented. • Previous counselling experiences. • Existing support networks. • Current coping strategies. Our therapists are highly experienced in offering both short-term and long-term counselling. They will work with you to develop a treatment plan tailored to your unique needs and goals. Following your initial session, we will schedule six appointments to provide you with a regular and consistent place in the calendar. Around your third or fourth session, you and your therapist will review your progress and discuss plans for the future.

• Individual sessions are $160 each. • A discounted package of 10 sessions is available for $1,200 (save $400).

• Individual sessions are $120 each. • A discounted package of 10 sessions is available for $880 (save $320).

Currently, we do not offer rebates, but this is something we’re likely to introduce in the future.

We accept credit card, or bank transfer.

Refunds for unused sessions are considered on a case-by-case basis and may incur a 10% administrative fee.

Equilibrium is a comprehensive Udemy course offered by Headstrong, focusing on stress and anxiety management. It covers yoga, meditation, breathwork, TRE (Tension & Trauma Releasing Exercises), tapping, and other techniques to help you achieve better mental and emotional balance

Emotional Clearing is a 12-week course that uses a combination of techniques including Applied Kinesiology, Chinese medicine, NLP, and CBT. It focuses on addressing subconscious influences and attachment styles to help you overcome emotional challenges and achieve personal growth.

QiGong is integrated into our personal training sessions and therapy offerings. It emphasises breathing techniques and gentle movements to promote physical and mental well-being. Our instructor, Michael Zoupa, is certified in QiGong instruction and incorporates these practices to enhance overall health and stress management.